Terms and Conditions
The following terms and conditions apply to all bookings made via website, email or telephone at Black Sheep Hotels. Please read these carefully as they contain important information about your stay with us. Please contact us if there are any clarifications or further information required and we will be happy to assist.
Completion of Booking:
Your booking will only be considered complete once you receive a confirmation number from the Reservations Department, at which point a contract will be formed between you and Mars Black Sheep Hotels Limited (11116730) (hereafter referred to in these terms as “we” “us” or “Black Sheep Hotels”).
Guests under 18:
Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to unaccompanied guests who are under the age of 18.
Booking a Cabin:
Bookings for cabins will only be accepted from persons who are 21 years of age and above and all bookings must be for a minimum duration of 3 nights. The guest has no right to sub-let the cabin or permit more than the specified number of persons to occupy it.
We reserve the right to require proof of age from anyone who in our reasonable opinion appears to us to be under the age of 25.
Deposit for your Accommodation
For all bookings to be confirmed, full pre-payment is required to be made via credit or debit card at the time of making the booking.
Cancellation or change:
Where you have reserved a room on a refundable rate, your pre-payment will be refunded to you, if you choose or require to cancel or change your booking, as per the cancellation policy which is detailed below. Where you have made a booking on a non-refundable rate, the entire pre-payment will be considered as non-refundable and non-transferable.
Changes and Cancellations to your Booking
Cancellation or change made by you
You may only cancel or change a booking if it has been made on a refundable rate. Please contact the Reservations Department for any cancellation or change that you may wish to make to your booking. We will let you know if a requested change is possible and we will send you a confirmation email with the new booking details if the change has been accepted.
To provide flexibility due to COVID19 our cancellation policy till 31st March, 2021 is as follows:
- Cancellation by you 0 – 7 days before arrival – no refund.
- Cancellation by you till 7 days before arrival – full refund.
Advance Purchase Rates:
- Bookings made with these rates are non-refundable and non-modifiable.
Note: Bookings for rooms and cabins during the Holiday Season from 22nd December 2020 till 4th January 2021 will have a separate cancellation policy. Please check for details before confirming your booking.
Our cancellation policy post 31st March, 2021 is as follows:
- Cancellation by you 0 – 14 days before arrival – no refund.
- Cancellation by you 15 – 29 days before arrival – 50% refund.
- Cancellation by you 30 days before arrival – full refund.
Pre-paid special or discounted offers are non-refundable and non-modifiable. Please check the terms and conditions before booking rooms on these rates.
Packages and Special offers:
For bookings made for packages that include additional facilities and services other than rooms but which are still a part of the Hotel such as restaurant reservations and spa treatments, the Hotel’s general cancellation policy as outlined above will also be applicable if you wish to amend or cancel your booking/reservation for such additional facilities. All other outsourced facilities or services not provided by us will have the cancellation policy of the outsourced agency and you should make your own enquiry into any outsourced agency cancellation policy at the time of making your reservation. You are required to clarify the cancellation policy for such bookings at the time of making your reservation.
Failure to arrive:
In the event you fail to arrive for your stay before 22:00 hrs on the day of arrival and you have not notified us of delay in arrival time and no cancellation or change of booking has been received in writing, and duly acknowledged by us, the entire pre-payment paid at the time of making the booking will be payable and retained by us and your accommodation will be released.
Cancellation or change made by us
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to alternative accommodation.
You accept, by making your reservation with us that our cancellation and change policy is fair and reasonable, balancing your expectation of a refund for services that you require to cancel or change against our legitimate risk that we will not reasonably be able to re-sell accommodation or other services when cancellation or change is made at short notice and that from the point of you making your reservation we will have ceased marketing the accommodation that is reserved for you. On that basis, any element of pre-payment retained by us is accepted by you as being a fair compensation of lost revenue incurred by us.
Check-In & Check-Out
Rooms and cabins will be available for check-in from 15:00 hrs until 22:00 hrs on the day of arrival, unless prior intimation has been received. Please let us know your arrival details at the time of making your booking.
Guests expected to arrive after 22:00 hrs are requested to inform the Hotel in advance as the main door to the hotel is shut for the safety of our guests.
Rooms and cabins must be vacated by 11:00 hrs unless prior arrangements have been made.
You may be required to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in. Guests travelling from outside the UK are required by law to present their passport and inform the Reception the place of next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months, and we may disclose this to a Police Officer or other Government officials as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to anyone who is unable to provide this information.
All prices are quoted in Pounds Sterling (GBP) and are inclusive of the applicable VAT charges at the time of making your booking.
All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any discrepancies in any charges as discrepancies discovered after you have left the Hotel are unlikely to be able to be verified and therefore will not be considered.
During your stay, we ask that you comply with the following house rules:
The images of our rooms, cabins and facilities on our website are for illustrative purposes only. Each part of Black Sheep Hotels is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room or cabin and, whilst we will try to accommodate specific requests, unfortunately we cannot guarantee that you will be able to stay in a specific accommodation during your stay.
Food & Drink:
Black Sheep Hotels offers many options for food and drink. Please refrain from bringing in any outside food or beverages into your Hotel rooms, unless medically necessary.
Outside food and beverages are permitted in cabin accommodation.
All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel/cabin or while in the surrounding area.
The Hotel and Cabins are non-smoking establishments across all areas and e-cigarettes are also not permitted. A dedicated smoking area outside the Hotel has been provided for your convenience and our staff will happily advise you of their location upon request.
We reserve the right to charge the card you have used to secure your booking, a fee of GBP 100 if we suspect that you have been smoking in your accommodation. This charge may also be levied subsequent to your departure and if the damage as a result of the smoke results in rendering the room unable for use by the next guest the full rate for the room will be charged.
Animals & Pets:
No animals will be allowed at Black Sheep Hotels except for dogs which are allowed to stay in specific pre-allocated rooms and cabins. Please refer to our Dog Policy for further details.
Accessible rooms are available at each of our Hotels (but not at our cabins), subject to availability and must be reserved in advance. For more information on our services and facilities please refer to our Accessibility Policy.
Children between the ages from 0-2 years of age may be accommodated in their parent’s room, if sharing, at no additional cost. A baby cot may be provided, subject to availability. Children aged between 2 -10 years, up to a maximum of 2 additional children per room, will be accommodated at no additional charge if no extra bed is requested. Children above 10 years will be considered as adults and will be charged accordingly.
In the unfortunate event that any guests or members of their party should come across any accident or injury whilst on the Hotel’s premises, it is imperative that they immediately report the incident to a member of the Hotel staff and in any event within 24 hours of the incident. This information is required in order to comply with health and safety obligations and for insurance purposes. Guests must acquaint themselves with the safety precautions against fire inside and outside the accommodation, details of which are on display throughout the Hotel and in each room.
We kindly ask that you respect other guests and our employees and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay with us. We reserve the right to require you and your guests, if any, to leave the premises and cancel the remainder of your stay, with no refund, in the event that you fail to respect this policy.
We kindly ask that all guests respect our rooms and facilities. In the event that there is any damage to your room(s) / cabin during your stay or if any items are missing upon your departure, we reserve the right to charge the card used to secure your booking, by a reasonable fee to cover the damage and/or missing items. If the damage results in rendering the accommodation unfit for use for the next guest, the full accommodation rate will be charged from the date of damage until the accommodation has again been made fit for use. The amount will be informed to you before being charged to you and can also be charged subsequent to your departure.
Vehicles are parked at the owner’s risk and we are unable to take responsibility for any damages to your car, theft or missing belongings. Please make sure that all valuables are removed from your car and stored in the safes provided in your accommodation.
Restaurant / Spa Reservations
If you have reserved a table in one of our restaurants or a Spa treatment at the time of making your booking and change your mind, or decide that you no longer wish to dine during your stay, please kindly let us know 48 hours prior to arrival. A 100% cancellation charge will be incurred if you cancel any spa treatment, beauty or grooming appointment with less than 24 hours’ notice, prior to the time of the appointment. It is your responsibility to advise the Black Sheep Hotels of any medical condition relevant to the use of any of the Hotels facilities and you will be solely responsible for any loss or injury that you cause to yourself, to the extent that that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication).
Damage & Loss
A safety locker is provided in each room for the storage of valuable items. We reserve the right, in our sole discretion, to refuse to store any personal property of guests. We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
All activities that are either booked individually, or as part of a package, are conducted by outsourced 3rd party agencies.
You should carefully review the description of any experience you intend to book to ensure that you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or any other requirements specified by the 3rd party in their listing.
You acknowledge that Black Sheep Hotels is acting as a booking agent and that the Supplier is the sole issuer of the services. You may be required to sign liability waivers prior to participating in the service that you have purchased from that supplier through Black Sheep Hotels. You acknowledge that any waivers are strictly between you and the Supplier.
Any cancellation in reservation(s), denial of access to services or products or forfeiture of money paid as a result of violations of the Supplier’s terms is at the sole discretion of the Supplier and is outside the scope of Black Sheep Hotel’s responsibility and authority.
Suppliers have the ultimate responsibility for the safety of you and your party. Black Sheep Hotels shall not be responsible for loss or damage to possessions, injury, loss of life or consequential damages which might occur from any cause whatsoever.
Your Personal Information
Additional General Terms and Conditions for Cabins
The number of guests that can be accommodated in each cabin will be informed at the time of booking. Extra persons may be accommodated at an additional charge. Prior information on any additional guests must be provided at the time of making the reservation.
The cabin is a self-catered unit and there will be no cleaning done during your stay. If the duration of your stay is for more than a week, a weekly cleaning will be done by us and fresh linen will be provided. Alternatively, housekeeping facilities can be made available at GBP £25 per hour by prior arrangement with us.
You agree to leave the cabin in a clean condition, just as you would expect to find it on your arrival. It is necessary to inform reception about your time of departure so that we may inspect the accommodation to ensure that there are no damages. If you fail to inform us and any damages are found subsequent to your departure they shall be charged to your card as previously stated.
Barbecues are permitted only in the designated area and details are available with Reception.
Other Important Terms
Black Sheep Hotels will not be responsible and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If a court finds part of this contract unenforceable, the rest of this contract will continue in force.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Governing Law & Disputes:
These terms are governed by Scots law and you can bring legal proceedings in relation to these terms or your stay at Black Sheep Hotels in the Scottish Courts.